Pembantu Balasan Sembang Pelanggan

def suggest_reply(message, sentiment):
    templates = {
        'positive': "Thank you for your kind feedback! We're glad you're happy.",
        'neutral': "Thank you for your message. Let me look into this for you.",
        'negative': "We apologize for the inconvenience. Let me help resolve this."
    }
    return templates.get(sentiment, templates['neutral'])